Lift remote monitoring (dispatch system)
Continuous communication with the car and equipment condition monitoring.
Service
We install remote monitoring systems: two-way communication with the car, landing door opening alarms, and monitoring of the power supply and lift status.
Lift remote monitoring: how it works
Remote monitoring is more than just a phone in the car. The console receives two-way voice communication with the car, alarms for unauthorized opening of the landing doors and the machine room door, supply voltage status and the lift's state: moving, standing, switched off. The dispatcher sees that the lift has stopped before anyone has had time to call. That is where the difference between a console that is there for show and one that actually works begins.
We install intercoms in the car, on the car roof, in the pit and in the machine room, so that a mechanic can get in touch from any point during work. The equipment unit is placed next to the controller, with battery backup for its power supply. The communication channel is chosen to suit the site: a dedicated pair run up the riser, the building network or a GSM module.
The console can be set up in different ways. In large buildings and commercial premises we install it in the security or concierge room. For homeowners' associations with one or two entrances, calls are more often forwarded to the phones of the responsible persons and the emergency service: no separate dispatch room is needed, and the requirement for communication with passengers is met. We work out with the client which option is cheaper to run before choosing the set-up.
About the limitations. GSM reception in the pit and basement is poor, so an external antenna is almost always needed - we include it in the estimate from the start. The battery keeps the link up only for a limited time, so during long outages it is critical that the channel itself is powered, not just the unit. In entrances we run cables in conduit: exposed twisted pair gets torn off.
Equipment we work with
The service is available for all lift types in our catalogue.
Quick answers
Lift remote monitoring: frequently asked questions
Is remote monitoring mandatory?
Yes - a lift will not be put into operation without working two-way communication between the car and staff who can organize an evacuation. A passenger in a stalled car must be able to reach a real person rather than rely on a mobile phone, which often has no signal in the shaft. This is a basic safety requirement, not an option.
Our building has no dispatch room. What should we do?
Install a system with call forwarding. A call from the car goes to the responsible person's phone or to the emergency service's console, and the alarms for landing door opening and power loss go to the same place. For a building with several entrances this is cheaper than keeping a dispatcher on duty around the clock.
Can remote monitoring be connected to an old lift?
Yes. An old controller has dry contacts from which the required signals can be taken, so there is no need to replace the lift for the sake of remote monitoring. Cable lines from the previous system can sometimes be reused, but we install new units and intercoms - we do not supply or refurbish equipment from Russia or Belarus.
Will communication work during a power cut?
The unit runs on a battery and keeps communication with the car going for a while after the power goes off. But the lift itself stops, and the passenger has to be evacuated manually. On sites with a generator we connect the monitoring system to the backup line, and for ordinary residential buildings we are upfront about how long it can run on its own.
Can we see the lift status on a phone?
Yes, modern units send events to a server, and the responsible person can see a log: when the lift stopped, how long it was in service, when the landing doors were opened. This is handy for homeowners' associations - you can see whether there really was a breakdown and whether a crew was sent out. The range of functions depends on the equipment chosen.
Other services
Lift and escalator installation
Full cycle: from shaft design to putting into operation.
Lift modernization and replacement
Replacement of worn-out equipment without reconstructing the building.
Maintenance
Scheduled inspections, emergency call-outs, record keeping.
Escalator repair and maintenance
Escalators and moving walks for shopping malls, railway stations and metro systems.
See also
Lift options: what to order up front and what can be added later
A walk through a lift quotation: which options must be planned before installation, which can be added later without rework, and which are worth skipping.
8 min readGlossary of lift terms
What pit, headroom, safety gear, counterweight, group control and other terms found in lift equipment designs and contracts mean.
6 min readWe'll price your equipment free of charge
Choose what you need: an engineer will contact you within one working day, select a model and calculate the cost.
- Lift enquiry Passenger, goods, hospital, panoramic →
- Escalator enquiry Escalators and moving walks →
- Other enquiry Platform lifts, modernization, maintenance, spare parts →
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